Bluey Pet Wellness, LLC.
Last Updated: [September 10th, 2025]

Welcome to Bluey Pet Wellness. We’re proud to serve the Dickinson, ND community with personalized dog walking and pet wellness services. By booking, purchasing, or using our services, you acknowledge and agree to the following Terms of Service.

1. Our Services

Bluey Pet Wellness provides tailored care to meet the needs of each pet. Services may include:

• Pet Walking: Individual walks for pets who prefer one-on-one attention or group walks for social pets.

• Dog (In-Home) Boarding: Dog boarding in your home to provide exceptional care while you’re away.

• All-Pet (In-Home) Boarding: Pet boarding for all kinds of pets (excludes certain pet types at Bluey’s Discretion)

• Drop-In Visits: Short check-ins to provide feeding, water, potty breaks, playtime, and in some instances - walking.

• Pet Wellness Support: Basic care such as administering medications (oral/topical only), exercise routines, and enrichment activities.

• Community Support: Volunteer pet wellness services for approved local events or needs (offered at no charge).

We are committed to flexibility, but service availability may depend on scheduling, weather, and staff capacity.

2. Client Responsibilities

For the safety and well-being of pets, clients must:

• Provide accurate and complete information about each pet, including:

  • Vaccination records (We do not store this information, at Bluey’s discretion)

  • Medical conditions or special needs

  • Behavioral traits (e.g., aggression, fear of strangers, leash reactivity)

• Ensure pets are up-to-date on core vaccinations and flea/tick prevention. (We do not store this information, at Bluey’s discretion)

• Provide safe and properly fitted leashes, collars, harnesses, or other walking gear. (Unless you request for us to use our own gear)

• Maintain a safe and accessible environment, including:

  • Keys or door codes for home entry (we collect this information)

  • Clear instructions for alarm systems (we collect this information)

  • Safe pathways for staff to enter and exit property (we collect this information)

• Inform Bluey Pet Wellness of any changes to pet health, behavior, or household access prior to appointments. (We collect this information)

Failure to provide accurate or updated information may result in refusal of services. (At Bluey’s Discretion)

3. Scheduling & Cancellations

We operate on a booking basis to ensure consistency and reliability.

• Scheduling: All services must be scheduled in advance via phone, email, or our booking system. Recurring schedules are encouraged for consistency.

• Cancellations: To avoid being charged, cancellations must be made at least 1 (ONE) week in advance.

• Late Cancellations/No-Shows: Appointments canceled with less than 1 (ONE) week notice, or instances where staff arrive and are unable to access the pet, may be charged at the full service rate. Meaning, you will be charged the entirety of the booking, plus mileage, and anything else included in the original estimate or invoice that you approved. This does not mean that by paying your due, you now have a credit with Bluey Pet Wellness, you are paying for the service you inconveniently cancelled, not paying in advance. Any recurring service you wish to book will be charged at the original price and will then have to be paid forth up front instead of the leisure 30-day period wait.

• Holiday Scheduling: During peak times (holidays or special events), advanced notice is recommended, and cancellation policies may be stricter.

• Holiday cancellations/No-Shows: A 2 (TWO) week notice is required, or if staff arrive and are unable to access the pet, you may be charged at the full-service rate. Meaning, you will be charged the entirety of the booking, plus mileage, and anything else included in the booking, in the original estimate or invoice that you approved. This does not mean that by paying your due, you now have a credit with Bluey Pet Wellness, you are paying for the service you inconveniently cancelled, not paying in advance. Any recurring service you wish to book will be charged at the original price and will then have to be paid forth up front instead of the leisure 30-day period wait.

• If you cancel your appointment with us, and do not follow the required notice policies, you will be off boarded from our client group and will be automatically banned from using any and all services including volunteering actions that we provide to all of our customers.

4. Payments

• Payment Due: Payment is optioned in two ways: pay at the time of booking or you can pay 30-days after the start date.

• Accepted Methods: We currently accept: [e.g., Cash, Check, Credit Card, Venmo, PayPal].

• Late Payments: Balances not paid within [30 days from start date] may be subject to late fees. $50/day you are late will be added to your total un-paid balance. Continued non-payment may result in suspension of services and in the utmost cases, legal action. We implore that you pay your bill on time to avoid any inconveniences from both our and your end.

• Refunds: Refunds are generally not provided unless services are canceled in advance in accordance with our cancellation policy.

5. Safety & Emergencies

We prioritize pet safety but recognize that unforeseen incidents may occur.

• Standard Precautions: We commit to using best practices in handling pets, including secure leashing, supervision, and controlled walking environments.

• Emergencies:

  • In the event of illness, injury, or emergency, we will immediately attempt to contact the client.

  • If the client cannot be reached, we will seek veterinary care at the nearest available facility.

  • All related costs (veterinary bills, transportation, etc.) will be covered by Bluey Pet Wellness and affiliates, only to be reimbursed by the client.

• First Aid: Staff are not veterinarians but may provide basic first aid measures if safe and appropriate. We are not responsible if further injury is caused from transportation, “first-aid” measures provided by our staff, or by the miscommunication between client and staff member.

6. Liability

By using our services, clients agree that:

• Bluey Pet Wellness is not liable for injury, illness, loss, or death of pets while under our care, except in cases of gross negligence.

• We are not responsible for property damage caused by pets during or outside of service times.

• Clients are responsible for any injury or damage caused by their pet to other animals, people, or property during services.

• Clients agree to indemnify and hold harmless Bluey Pet Wellness, its staff, and volunteers from any claims, damages, or expenses arising from services provided.

7. Weather & Safety

• Extreme Weather: During unsafe conditions (extreme cold, heat, storms, ice), we may shorten or modify walks to protect pets and staff.

• Safety Risks: If an environment is deemed unsafe (aggressive pets, unsecured property, hazardous conditions), services may be modified or canceled at our discretion.

• Indoor Alternatives: When outdoor walks aren’t safe, we may provide indoor play, enrichment, or potty breaks instead.

8. Giving Back

At Bluey Pet Wellness, community is at the heart of what we do.

• Saturday Donations: 100% of profits earned on Saturdays are donated to local shelters and adoption centers to support pets in need.

• Community Volunteering: We may provide free volunteer support for local events or organizations. Requests are reviewed case by case and must be approved in advance.

9. Service Refusal & Termination

We reserve the right to refuse or discontinue services if:

• A pet shows aggression or poses a risk to staff, other pets, or the public.

• A client fails to follow these Terms of Service.

• A situation arises where continuing services would compromise safety or well-being.

Termination of services will be communicated clearly and, whenever possible, with advance notice.

10. Privacy Policy

• Information Use: Client information (names, addresses, phone numbers, pet details) is used strictly for scheduling, billing, and communication.

• Confidentiality: We will not sell, trade, or share client data with third parties.

• Photos/Media: With client consent, we may share photos of pets on our social media channels (e.g., Instagram @blueypetwellness). Clients may opt out at any time.

11. Account Deactivation

• If by any means clients do not request services from Bluey Pet Wellness or affiliates within two-months after a service was provided, their account is granted for deactivation. This is done to reduce storage space on our end and to exemplify customer service for customers who keep coming back. If your account is deactivated and you receive a notice that it has been deactivated, please reach out to us and we will get you back online when you wish to schedule another appointment with us.

12. Agreement

By booking or using Bluey Pet Wellness services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Contact Us

📧 blueypetwellness@gmail.com
📞 +1 (701) 495-2685
📍 Dickinson, ND